Customer Help

Frequently Asked Questions

Is your service discreet? – Absolutely. Your privacy is our priority – that’s why all orders will come in brown packaging, with no mention of what’s inside or where it came from!

How much is delivery? – For any order over £30, standard delivery throughout mainland UK is FREE – For more details on delivery options, visit our delivery details page.

How long will my order take to arrive? – Typically 2-3 working days for standard delivery – We also offer a next day delivery service Monday – Friday, if you order before 2:45 pm

Can I track my order? – Sure – Once your order is dispatched, you will receive an email with a tracking number, and details of where you can track your parcel.

What will it show on my bank statement? – For complete privacy, any transactions made with us will show as AV Marketing Group Ltd n your bank statement.

Can I cancel an order? – Provided your order has not been packed ready to dispatch, your order can be cancelled. Whilst we can not ‘guarantee’ cancellations, we will try doing our best to cater to our valued customers.

Do you offer a money-back guarantee? – We sure do! All products come with a 90-day money-back guarantee if you are not happy for any reason. simply contact us and we will provide you our returns address, or visit our money-back guarantee page. We also offer a 365 guarantee for any faulty product. Please note: Due to the nature of our products, we are unable to accept returns on items that have been used.

How do I return an item? – For information on how to return an item, you can visit our returns and refunds page.

My item is damaged, what do I do? – If your item is damaged upon delivery or within our product guarantee period,  please contact us for our FREE returns postal address.

How do I contact Pink Dynamite? – To get in touch with our customer support team, simply contact us here – We endeavor to respond to all customer enquiries within 2-4 hours within our business working hours (Monday-Friday 9am-6pm)

Do you deliver outside the UK? – We do not currently deliver outside of the UK.

Need More Help? Contact Us